Address: 1709 SE 123rd Avenue, Vancouver, WA 98683
Phone: +1-360-260-2694
Cell: +1-408-821-7289
E-mail: jreed@iamfree.org
Key Skill Summary
Managed organizations from 8 to 12 people while overseeing multiple technical and business improvement projects
Oversight for successful, cost saving projects with up to 20 people
Earned multiple customer service awards, years of direct customer support and liaison in the USA, Far East and Pacific Rim
Designed and deployed data networks, systems and networked services supporting customer organizations exceeding 7500 people. Provided technical support and leadership for multiple operating systems, networking technologies and applications.
Key Accomplishment Summary
Management
Assistant Senior Manager of technical infrastructure for 7500-user customer base, with personnel in 3 states
Developed business and operations plans
Developed Service Level Agreements and success metrics for all customer relationships
Assisted with budget development, project prioritization, vendor management, etc.
Assisted in personnel hiring, organizational changes and reduction in force decisions
SDWT and Continuous Process Improvement projects (~90 personnel organization, 5 units)
CISSP (Certified Information Systems Security Professional)
Shaped, implemented and monitored technical support and liaison for Asia and Pac Rim.
Managed 2 teams (8-12 people) including budget development, personnel reviews, hiring and firing.
Coordinator and facilitator for Site(s) Change Management Forum:
Oversight of facilities, systems, networks and applications changes for 6000-user site & data center
Business continuity and disaster recovery planning
Projects
Supervised project team to design, procure and implement a multi-protocol network for the 2000-user MCI East Coast Network Management Center. Requirements included 3 weeks to completion and 100% uptime of all production systems and network for six floors. Managed customer requirements and expectations, executive communications, personnel resources, procurement, and contract hiring. Created a support organization from scratchfor this infrastructure, developed processes, service level agreements, and transition to local management.
Managed project team to design, procure and implement a multi-protocol network for the 1500-user MCI West Coast Network Management Center. Required 100% uptime of all production systems and networks.
Management and technical consultant to customers in Taiwan R.O.C. and The People’s Republic of China
Systems and Networks
Assisted 10 startup Internet Service Provider businesses set up business and technical infrastructure
Designed and implemented or assisted with 3 internal regional data networks supporting greater than 10,000 people per region
Built and led teams of 7 to 14 highly-skilled system, network and application professionals supporting data networks, systems and network applications infrastructure in data center environment
Represented 2000-user organization in several ongoing corporate guidance forums (100,000 employees)
Developed a team of 14 operating system, network and network application customer support specialists
Composed and presented corporate and technical training in public forums throughout the USA, Asia and Pacific Rim
Designed, ordered and implemented systems and network infrastructures and firewalls for several non-profit organizations assisting drug addicts in recovery
Providing systems and administrative support for a non-profit organization providing humanitarian aid to Asian countries.