Employment History
1995 - Present Business and Systems Consultant (Internet Service Providers)
Provided consulting services to Internet Service Provider (ISP) and Application Service Providers (ASP) businesses. Accounts ranged in size from a few users to 100,000+ customers and 25,000+ hosted web sites.
2002 - 2003 Wasabi Systems, Inc.
Technical Sales Manager — Managed USA, Far East Asia / Pacific Rim customer business and technical relationships, processes and support. Developed strategic and tactical plans for account development in the Far East and Pacific Rim.
1995 - 2002 Wind River Systems [Berkeley Software Design, Inc. (BSDI)]
Interim BSD/OS World-Wide Sales Manager, Integration of BSD/OS (embedded and server products) into World-wide sales and field technical organizations (startup only). Far East / Pac Rim Technical Accounts Manager. Managed Far East & Pacific Rim customer pre- and post-sales technical support processes for BSD/OS-based embedded systems development, embedded systems engineering, customer Internet and intranet server and application implementations, and customer Internet and intranet network implementations. Created and presented technical and corporate information seminars presented at public forums in Japan, China (PRC) and Pacific Rim.
1993 - 1995 MCI
Assistant Senior Manager — Infrastructure Support, Engineering Design Centers (7500-user customer base, with personnel in 3 states). Organization was responsible for network infrastructure [100s of interconnected, multi-protocol LANs, MANs, WANs, firewalls (including corporate firewall), etc.], servers to desktop productivity and support services, telecom trunk to desktop and PBXs. Help Desk Manager. Built a help desk team from 2 contractors and 1 employee to 8 full-time employees. Negotiated service level agreements with multiple customer organizations. Developed and documented processes for all organization services and functions. Information Technology Engineer, Team Lead — Unix Systems, Applications, Network Design & Support.
1983 - 1993 Digital Equipment Corporation (DEC)
Senior Customer Support Specialist, Team Lead — Customer Support Center (CSC) Internet Network Infrastructure and Ultrix Systems & Services. Network Design Consultant — Internal DEC regions. Designed and directed deployment of 2 internal region IP networks and participated in the design and deployment of another. Participated in corporate IP network design team and on various corporate technology standard working groups. System & Network Administrator, Team Lead (production and test lab). Senior Customer Support Specialist — Remote customer support, hardware and software [Ultrix, VMS, RSX, RSTS, RT, and TOPS networking (DECnet, TCP/IP, X.25), + System & Network Administration]. Field Service Engineer. Hardware support: mini-computers, peripherals, and networks.
Certifications
CISSP (Certified Information Systems Security Professional)
MCI Telecommunications — Leadership/management certifications, team building certifications, continuous process improvement certifications, specialized leadership training, etc.
Digital Equipment Corporation — Numerous certifications covering:
- Hardware: systems (VAX, PDP, 36-bit systems, MIPS, SPARC, INTEL, Motorola, PowerPC, NeXT, …), peripherals (printers, modems, disks, tape drives, cluster devices,…), networks (routers, switches, remote access devices,…), communications (datacomm and terminal access devices), telecomm (CSU/DSU), CPU internals, etc.
- Software: operating systems [VMS, BSD & SysV Unix,… (to internals level)], device drivers, applications (stand-alone and networked), clustering, security/encryption, network configuration & troubleshooting, etc.
- Technologies: ISO/OSI, DECnet, TCP/IP, OSPF, BGP, RIP, SLIP/PPP, SNMP, SMTP, RIS, NFS, BIND/DNS, Athena cluster, firewalls, advanced net admin, advanced Unix sys & net admin, etc.
Jeff Reed: 1709 SE 123rd Avenue, Vancouver, WA 98683 — ph:
408-821-7289, e-mail: jreed@iamfree.org
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