Jeff Reed, CISSP
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             Address: 1709 SE 123rd Avenue, Vancouver, WA 98683
                           Phone: +1-360-260-2694
                           Cell: +1-408-821-7289
                         E-mail: jreed(at)iamfree.org

Key Skill Summary
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   * Managed organizations from 8 to 12 people while overseeing multiple
     technical and business improvement projects
   * Oversight for successful, cost saving projects with up to 20 people
   * Earned multiple customer service awards, years of direct customer
     support and liaison in the USA, Far East and Pacific Rim
   * Designed and deployed data networks, systems and networked services
     supporting customer organizations exceeding 7500 people. Provided
     technical support and leadership for multiple operating systems,
     networking technologies and applications.

Key Accomplishment Summary
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     Management
        o Assistant Senior Manager of technical infrastructure for
          7500-user customer base, with personnel in 3 states
             + Developed business and operations plans
             + Developed Service Level Agreements and success metrics for
               all customer relationships
             + Assisted with budget development, project prioritization,
               vendor management, etc.
             + Assisted in personnel hiring, organizational changes and
               reduction in force decisions
             + SDWT and Continuous Process Improvement projects (~90
               personnel organization, 5 units)
        o CISSP (Certified Information Systems Security Professional)
        o Shaped, implemented and monitored technical support and liaison
          for Asia and Pac Rim.
        o Managed 2 teams (8-12 people) including budget development,
          personnel reviews, hiring and firing.
        o Coordinator and facilitator for Site(s) Change Management Forum:
             + Oversight of facilities, systems, networks and applications
               changes for 6000-user site & data center
             + Business continuity and disaster recovery planning

     Projects
        o Supervised project team to design, procure and implement a
          multi-protocol network for the 2000-user MCI East Coast Network
          Management Center. Requirements included 3 weeks to completion
          and 100% uptime of all production systems and network for six
          floors. Managed customer requirements and expectations, executive
          communications, personnel resources, procurement, and contract
          hiring. Created a support organization from scratchfor this
          infrastructure, developed processes, service level agreements,
          and transition to local management.
        o Managed project team to design, procure and implement a
          multi-protocol network for the 1500-user MCI West Coast Network
          Management Center. Required 100% uptime of all production systems
          and networks.
        o Management and technical consultant to customers in Taiwan R.O.C.
          and The People’s Republic of China

     Systems and Networks
        o Assisted 10 startup Internet Service Provider businesses set up
          business and technical infrastructure
        o Designed and implemented or assisted with 3 internal regional
          data networks supporting greater than 10,000 people per region
        o Built and led teams of 7 to 14 highly-skilled system, network and
          application professionals supporting data networks, systems and
          network applications infrastructure in data center environment
        o Represented 2000-user organization in several ongoing corporate
          guidance forums (100,000 employees)
        o Developed a team of 14 operating system, network and network
          application customer support specialists
        o Composed and presented corporate and technical training in public
          forums throughout the USA, Asia and Pacific Rim
        o Designed, ordered and implemented systems and network
          infrastructures and firewalls for several non-profit
          organizations assisting drug addicts in recovery
        o Providing systems and administrative support for a non-profit
          organization providing humanitarian aid to Asian countries.

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Employment History
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     1995 - Present    Business and Systems Consultant (Internet Service
     Providers)
          Provided consulting services to Internet Service Provider (ISP)
          and Application Service Providers (ASP) businesses. Accounts
          ranged in size from a few users to 100,000+ customers and 25,000+
          hosted web sites.

     2002 - 2003   Wasabi Systems, Inc.
          Technical Sales Manager - Managed USA, Far East Asia / Pacific
          Rim customer business and technical relationships, processes and
          support. Developed strategic and tactical plans for account
          development in the Far East and Pacific Rim.

     1995 - 2002   Wind River Systems [Berkeley Software Design, Inc.
     (BSDI)]
          Interim BSD/OS World-Wide Sales Manager, Integration of BSD/OS
          (embedded and server products) into World-wide sales and field
          technical organizations (startup only). Far East / Pac Rim
          Technical Accounts Manager. Managed Far East & Pacific Rim
          customer pre- and post-sales technical support processes for
          BSD/OS-based embedded systems development, embedded systems
          engineering, customer Internet and intranet server and
          application implementations, and customer Internet and intranet
          network implementations. Created and presented technical and
          corporate information seminars presented at public forums in
          Japan, China (PRC) and Pacific Rim.

     1993 - 1995   MCI
          Assistant Senior Manager - Infrastructure Support, Engineering
          Design Centers (7500-user customer base, with personnel in 3
          states). Organization was responsible for network infrastructure
          [100s of interconnected, multi-protocol LANs, MANs, WANs,
          firewalls (including corporate firewall), etc.], servers to
          desktop productivity and support services, telecom trunk to
          desktop and PBXs. Help Desk Manager. Built a help desk team from
          2 contractors and 1 employee to 8 full-time employees. Negotiated
          service level agreements with multiple customer organizations.
          Developed and documented processes for all organization services
          and functions. Information Technology Engineer, Team Lead - Unix
          Systems, Applications, Network Design & Support.

     1983 - 1993   Digital Equipment Corporation (DEC)
          Senior Customer Support Specialist, Team Lead - Customer Support
          Center (CSC) Internet Network Infrastructure and Ultrix Systems &
          Services. Network Design Consultant - Internal DEC regions.
          Designed and directed deployment of 2 internal region IP networks
          and participated in the design and deployment of another.
          Participated in corporate IP network design team and on various
          corporate technology standard working groups. System & Network
          Administrator, Team Lead (production and test lab). Senior
          Customer Support Specialist - Remote customer support, hardware
          and software [Ultrix, VMS, RSX, RSTS, RT, and TOPS networking
          (DECnet, TCP/IP, X.25), + System & Network Administration]. Field
          Service Engineer. Hardware support: mini-computers, peripherals,
          and networks.

Certifications
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     CISSP (Certified Information Systems Security Professional)

     MCI Telecommunications - Leadership/management certifications, team
     building certifications, continuous process improvement
     certifications, specialized leadership training, etc.

     Digital Equipment Corporation - Numerous certifications covering:
        o Hardware: systems (VAX, PDP, 36-bit systems, MIPS, SPARC, INTEL,
          Motorola, PowerPC, NeXT, ...), peripherals (printers, modems,
          disks, tape drives, cluster devices,...), networks (routers,
          switches, remote access devices,...), communications (datacomm and
          terminal access devices), telecomm (CSU/DSU), CPU internals, etc.
        o Software: operating systems [VMS, BSD & SysV Unix,... (to internals
          level)], device drivers, applications (stand-alone and
          networked), clustering, security/encryption, network
          configuration & troubleshooting, etc.
        o Technologies: ISO/OSI, DECnet, TCP/IP, OSPF, BGP, RIP, SLIP/PPP,
          SNMP, SMTP, RIS, NFS, BIND/DNS, Athena cluster, firewalls,
          advanced net admin, advanced Unix sys & net admin, etc.

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Jeff Reed: 1709 SE 123rd Avenue, Vancouver, WA 98683 - ph: 408-821-7289,
email: jreed(at)iamfree.org

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