Jeff Reed, CISSP
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             Address: 1709 SE 123rd Avenue, Vancouver, WA 98683
                           Phone: +1-360-260-2694
                           Cell: +1-408-821-7289
                         E-mail: jreed(at)iamfree.org

Key Skill Summary
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   * Managed small to mid-size organizations, large project teams,
     inter-organizational cooperation and relationships, budget management
     and leadership development
   * Years of hands on experience in perimeter defenses, security
     assessments and planning, policy development, change control
     management, system and network security
   * Systems and networks administration, remote and on-site technical
     support, technical team leadership, corporate representation/liaison,
     team technical and leadership development

Key Accomplishment Summary
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     Management and Leadership
        o Asst. Sr. Manager of technical infrastructure for 7500-user
          customer base, 110+ personnel in 3 states
             + Developed business, operations plans, security plan,
               policies and procedures.
             + Negotiated and wrote Service Level Agreements and success
               metrics for all customer relationships.
             + Participated in budget development, project prioritization,
               vendor management, etc.
             + Assisted in personnel hiring, organizational changes and
               reduction in force decisions.
             + SDWT and Continuous Process Improvement projects (~90 person
               organization, 5 units).
        o CISSP (Certified Information Systems Security Professional)
        o Shaped, implemented and monitored technical support and liaison
          for Asia and Pac Rim.
        o Managed 2 teams (8-12 people) including budget development,
          personnel reviews, hiring and firing.
        o Coordinator and facilitator for Site(s) Change Management Forum:
             + Oversight of facilities, systems, networks and applications
               changes for 7500-user site & data center

     Security and Projects
        o Supervised project team to design, procure and implement a
          multi-protocol network for the 2000-user MCI East Coast Network
          Management Center. Requirements included 3 weeks to completion
          and 100% uptime of all production systems and networks. Managed
          customer requirements and expectations, executive communications,
          personnel resources, procurement, and contract hiring. Created
          support organization from scratch, developed processes, service
          level agreements, and transition to local management.
        o Managed project team to design, procure and implement a
          multi-protocol network for the 1500-user MCI West Coast Network
          Management Center. Required 100% uptime of all production systems
          and networks.
        o Management and technical consultant to customers in Taiwan R.O.C.
          and The People’s Republic of China
        o Gathered organizational requirements, developed security
          policies, standards and procedures for deployments at numerous
          companies and organizations.
        o Trained system/network custodians in issues, technologies and
          countermeasures for operating firewalls.
        o IS Infrastructure Change Management Coordinator for combined 7500
          user campuses over 3 states.
        o Project lead for creation of Risk Assessment, Business Impact
          Assessment and other security studies.
        o Security consultant to Internet Service Providers and other
          businesses.
        o Pro bono networks, systems and security consultant to a number of
          non-profit organizations.
        o Designed and deployed data networks, systems and networked
          services supporting customer organizations exceeding 7500 people.
          Provided technical support and leadership for multiple operating
          systems, networking technologies and applications.

     Systems and Networks
        o Assisted startup Internet Service Provider businesses set up
          business and technical infrastructure.
        o Designed and implemented or assisted with 3 internal regional
          data networks supporting greater than 10,000 users per region
        o Built and led teams of 7 to 14 highly-skilled system, network and
          application professionals supporting data networks, systems and
          network applications for productions support and remote customer
          support.
        o Represented 2000-user organization in several ongoing corporate
          guidance forums
        o Composed and presented corporate and technical training in public
          forums throughout the USA, Asia and Pacific Rim

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Employment History
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     1995 - Current Business and Systems Consultant (Internet Service
     Providers)
          Provided technical, security and business consulting services to
          Internet Service Provider, Web Service Provider and first tier
          consulting businesses. Performed technical analysis, risk
          assessments, business impact assessments, return on investment
          analysis, relevant technology research/design/deployment,
          system/network/application integration,... Accounts ranged in size
          from a few users to 100,000+ users and 25,000+ hosted web sites.
          Business continuity planning, disaster recovery planning, policy
          development, procedure development, countermeasure deployments,...

     2002 - 2003 Wasabi Systems, Inc.
          Technical Sales Manager - Managed USA, Far East Asia / Pacific
          Rim customer business and technical relationships, processes and
          support.

     1995 - 2002 Wind River Systems [Berkeley Software Design, Inc. (BSDI)]
          Interim BSD/OS World-Wide Sales Manager, Integration of BSD/OS
          (embedded and server products) into World-wide sales and field
          technical organizations (initial planning with executive team
          only). Far East / Pac Rim Technical Accounts Manager. Managed Far
          East & Pacific Rim customer pre- and post-sales technical support
          processes for BSD/OS-based embedded systems development, embedded
          systems engineering, customer Internet and intranet server and
          application implementations, and customer Internet and intranet
          network implementations. Created and managed all processes
          related to Far East & Pacific Rim technical business
          relationships. Created and presented technical and corporate
          information seminars presented at public forums in Japan, China
          (PRC) and Pacific Rim.

     1993 - 1995 MCI
          Asst. Sr. Manager - Infrastructure Support, Engineering Design
          Centers (7500-user customer base, with personnel in 3 states).
          Organization was responsible for network infrastructure [100s of
          interconnected, multi-protocol LANs, MANs, WANs, firewalls
          (including corporate firewall), etc.], servers, IS security,
          Change control management, desktop productivity and support
          services, telecom trunk to desktop and PBXs. Business continuity
          planning, disaster recovery planning, policy development,
          procedure development, countermeasure deployments,... Help Desk
          Manager. Built a help desk team from 2 contractors and 1 employee
          to 8 full-time employees. Negotiated service level agreements
          with multiple customer organizations. Developed and documented
          processes for all organization services and functions.
          Information Technology Engineer, Team Lead - (moved to management
          within a few weeks of hire) Unix systems, applications, network
          design, support, System and network security.

     1983 - 1993 Digital Equipment Corporation (DEC)
          Senior Customer Support Specialist, Team Lead - Customer Support
          Center (CSC) Internet Network Infrastructure and Ultrix Systems &
          Services. Network Design Consultant - Internal DEC regions.
          Designed and directed deployment of 2 internal region IP networks
          and participated in the design and deployment of another.
          Participated in corporate IP network design team and on various
          corporate technology standard working groups. System & Network
          Administrator, Team Lead (production and test lab). Senior
          Customer Support Specialist - Remote customer support, hardware
          and software [Ultrix, VMS, RSX, RSTS, RT, and TOPS networking
          (DECnet, TCP/IP, X.25), + System & Network Administration]. Field
          Service Engineer. Hardware support: mini-computers, peripherals,
          and networks.

Certifications
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     CISSP (Certified Information Systems Security Professional)

     MCI Telecommunications - Leadership/management certifications, team
     building certifications, continuous process improvement
     certifications, specialized leadership training, etc.

     Digital Equipment Corporation - Numerous certifications covering:
        o Hardware: systems (VAX, PDP, 36-bit systems, MIPS, SPARC, INTEL,
          Motorola, PowerPC, NeXT, ...), peripherals (printers, modems,
          disks, tape drives, cluster devices,...), networks (routers,
          switches, remote access devices,...), communications (datacomm and
          terminal access devices), telecomm (CSU/DSU), CPU internals, etc.
        o Software: operating systems [VMS, BSD & SysV Unix,... (to internals
          level)], device drivers, applications (stand-alone and
          networked), clustering, security/encryption, network
          configuration & troubleshooting, etc.
        o Technologies: ISO/OSI, DECnet, TCP/IP, OSPF, BGP, RIP, SLIP/PPP,
          SNMP, SMTP, RIS, NFS, BIND/DNS, Athena cluster, firewalls,
          advanced net admin, advanced Unix sys & net admin, etc.

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Jeff Reed: 1709 SE 123rd Avenue, Vancouver, WA 98683 - ph: 408-821-7289,
email: jreed(at)iamfree.org

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