Address: 1709 SE 123rd Avenue, Vancouver, WA 98683
Phone: +1-360-260-2694
Cell: +1-408-821-7289
E-mail: jreed@iamfree.org
Key Skill Summary
Managed small to mid-size organizations, large project teams, inter-organizational cooperation and relationships, budget management and leadership development
Years of hands on experience in perimeter defenses, security assessments and planning, policy development, change control management, system and network security
Systems and networks administration, remote and on-site technical support, technical team leadership, corporate representation/liaison, team technical and leadership development
Key Accomplishment Summary
Management and Leadership
Asst. Sr. Manager of technical infrastructure for 7500-user customer base, 110+ personnel in 3 states
Developed business, operations plans, security plan, policies and procedures.
Negotiated and wrote Service Level Agreements and success metrics for all customer relationships.
Participated in budget development, project prioritization, vendor management, etc.
Assisted in personnel hiring, organizational changes and reduction in force decisions.
SDWT and Continuous Process Improvement projects (~90 person organization, 5 units).
CISSP (Certified Information Systems Security Professional)
Shaped, implemented and monitored technical support and liaison for Asia and Pac Rim.
Managed 2 teams (8-12 people) including budget development, personnel reviews, hiring and firing.
Coordinator and facilitator for Site(s) Change Management Forum:
Oversight of facilities, systems, networks and applications changes for 7500-user site & data center
Security and Projects
Supervised project team to design, procure and implement a multi-protocol network for the 2000-user MCI East Coast Network Management Center. Requirements included 3 weeks to completion and 100% uptime of all production systems and networks. Managed customer requirements and expectations, executive communications, personnel resources, procurement, and contract hiring. Created support organization from scratch, developed processes, service level agreements, and transition to local management.
Managed project team to design, procure and implement a multi-protocol network for the 1500-user MCI West Coast Network Management Center. Required 100% uptime of all production systems and networks.
Management and technical consultant to customers in Taiwan R.O.C. and The People’s Republic of China
Gathered organizational requirements, developed security policies, standards and procedures for deployments at numerous companies and organizations.
Trained system/network custodians in issues, technologies and countermeasures for operating firewalls.
IS Infrastructure Change Management Coordinator for combined 7500 user campuses over 3 states.
Project lead for creation of Risk Assessment, Business Impact Assessment and other security studies.
Security consultant to Internet Service Providers and other businesses.
Pro bono networks, systems and security consultant to a number of non-profit organizations.
Designed and deployed data networks, systems and networked services supporting customer organizations exceeding 7500 people. Provided technical support and leadership for multiple operating systems, networking technologies and applications.
Systems and Networks
Assisted startup Internet Service Provider businesses set up business and technical infrastructure.
Designed and implemented or assisted with 3 internal regional data networks supporting greater than 10,000 users per region
Built and led teams of 7 to 14 highly-skilled system, network and application professionals supporting data networks, systems and network applications for productions support and remote customer support.
Represented 2000-user organization in several ongoing corporate guidance forums
Composed and presented corporate and technical training in public forums throughout the USA, Asia and Pacific Rim