Employment History
2002 - 2003 Wasabi Systems, Inc.
Field Technical Support — Managed USA, Far East Asia / Pacific Rim customer technical relationships, processes and support. Performed as technical liaison between engineering and customer engineering.
1995 - 2002 Wind River Systems [Berkeley Software Design, Inc. (BSDI)]
Far East / Pac Rim Field Technical Support. Created and presented technical and corporate information seminars presented at public forums in Japan, China (PRC) and Pacific Rim. Technical consultant to Taiwan R.O.C. and China based companies. Managed Far East & Pacific Rim customer pre- and post-sales technical support for BSD-based embedded systems development, engineering, customer Internet and intranet server and application implementations, and customer Internet and intranet network implementations.
1993 - 1995 MCI
Customer Support Process Specialist — Infrastructure Support, Engineering Design Centers. The organization was responsible for network infrastructure (100s of interconnected, multi-protocol LANs, MANs, WANs, firewalls (including corporate firewall), etc.), servers to desktop productivity and support services, telecom trunk to desktop and PBXs. Responsible for all Service Level Agreements, process creation/monitoring/reporting, problem escalations, customer-related projects, etc.
Information Technology Engineer, Team Lead — Unix Systems, Applications, Network Design & Support. Technical support of mci.com web servers, DNS, network time, etc. Responsible for customer communications, status reporting, presentations, change planning/communications/follow-through, and management reporting.
1983 - 1993 Digital Equipment Corporation (DEC)
Senior System & Network Specialist, Team Lead — Customer Support Center (CSC) Internet Network Infrastructure and Ultrix Systems & Services. Created a team to support Unix-based systems, TCP/IP networks and network/system applications for production data center. Responsible for all management and customer reporting, customer liaison, cross-organization liaison, representative to regional and corporate direction teams, new bandwidth sign-off, hardware/software planning, justification and ordering, team training development and more. Network Design Consultant — Internal DEC regions. Designed and directed deployment of 2 internal region IP networks and participated in the design and deployment of another. Participated in corporate IP network design team and on various corporate technology standard working groups. System & Network Administrator, Team Lead (production and test lab). Justified new hardware/software and defended requirements in center-wide forum. Trained new team members. Responsible as liaison in all planning meetings. Senior Customer Support Specialist — Remote customer support, hardware and software [Ultrix, VMS, RSX, RSTS, RT, and TOPS networking (DECnet, TCP/IP, X.25), + System & Network Administration]. Field Service Engineer. Hardware support: mini-computers, peripherals, and networks. Provided support to 2000+ user organization.
Certifications
CISSP (Certified Information Systems Security Professional)
MCI Telecommunications — Leadership/management certifications, team building certifications, continuous process improvement certifications, specialized leadership training, etc.
Digital Equipment Corporation — Numerous certifications covering:
- Hardware: systems (VAX, PDP, 36-bit systems, MIPS, SPARC, INTEL, Motorola, PowerPC, NeXT, …), peripherals (printers, modems, disks, tape drives, cluster devices,…), networks (routers, switches, remote access devices,…), communications (datacomm and terminal access devices), telecomm (CSU/DSU), CPU internals, etc.
- Software: operating systems [VMS, BSD & SysV Unix,… (to internals level)], device drivers, applications (stand-alone and networked), clustering, security/encryption, network configuration & troubleshooting, etc.
- Technologies: ISO/OSI, DECnet, TCP/IP, OSPF, BGP, RIP, SLIP/PPP, SNMP, SMTP, RIS, NFS, BIND/DNS, Athena cluster, firewalls, advanced net admin, advanced Unix sys & net admin, etc.
Jeff Reed: 1709 SE 123rd Avenue, Vancouver, WA 98683 — ph:
408-821-7289, e-mail: jreed@iamfree.org
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