Jeff Reed, CISSP
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             Address: 1709 SE 123rd Avenue, Vancouver, WA 98683
                           Phone: +1-360-260-2694
                            Cell: +1-408-821-7289
                         E-mail: jreed(at)iamfree.org

Key Skill Summary
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   * Designed large multi-protocol data network project and led projects to
     design and deploy multi-protocol Cisco data networks
   * Earned multiple customer service awards, years of direct customer
     support and liaison
   * Managed data center systems and networks and led teams supporting them.
     Member of corporate network guidance teams
   * Technical accounts liaison and support for 3 companies

Key Accomplishment Summary
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     Systems and Networks
        o Set up technical (systems & networks) infrastructure for Internet
          Service Provider businesses
        o Designed and implemented with 3 internal regional data networks
          supporting greater than 10,000 people per region
        o Built and led a team of 7 highly-skilled system, network and
          application professionals supporting data networks, systems and
          network applications infrastructure in data center environment
        o Represented 2000-user organization in several ongoing corporate
          guidance forums
        o Developed a team of 14 operating system, network and network
          application customer support specialists for providing level-3
          remote customer support
        o Composed and presented technical seminars in public forums
          throughout the USA, Asia and Pacific Rim
        o Designed, ordered and implemented systems and network
          infrastructures and firewalls for several non-profit organizations
        o Provided systems and administrative support to a non-profit
          organization providing humanitarian aid to Asian countries.
        o CISSP (Certified Information Systems Security Professional).
          Current skills equivalent to CCNP and MCSE in related disciplines.

     Customer Liaison
        o Technical consultant to customers in Taiwan R.O.C. and China
        o Developed and presented corporate and technical training in public
          forums throughout Asia / Pac Rim
        o Shaped, implemented and monitored technical support and liaison
          for Asia and Pac Rim
        o Coordinator and facilitator for Site(s) Change Management Forum
          for large data center, production networks and related facilities
             + Oversight of facilities, systems, networks and applications
               changes for 6000-user site & data center
             + Managed all customer communications

     Leadership and Project Management
        o Technical assistant to Sr. Manager of technical infrastructure for
          7500-user customer base
        o Managed project team to design, procure and implement a
          multi-protocol network for the 2000-user MCI East Coast Network
          Management Center
             + Requirements included 3 week to completion and 100% uptime of
               all production systems and networks for 6 floors while
               building construction continued
             + Managed customer requirements / expectations, executive
               communications, personnel resources, procurement, and
               contract hiring
             + Created a support organization from scratch for this
               infrastructure, developed processes and service level
               agreements, and transition to local management
             + o Performed as technical team member to assist in design and
               deployment of Cisco routers, Bay Networks and Cabletron hubs
               & switches, circuit procurement, data center installatiosn,
               management / monitoring systems (Sun) and cabling
        o Managed the project team to procure and implement a multi-protocol
          (Cisco, Bay Networks & Cabletron) network for the 1500-user MCI
          West Coast Network Management Center. Designed and documented the
          network. Required 100% uptime of all production systems and
          networks.
        o Led 2 teams (8-12 people) including estimating budget, personnel
          reviews, and team develoopment

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Page 2

Employment History
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     1995 - Present   Technical Consultant (Internet Service Providers)
          Provided technical and security consulting services to Internet
          Service Provider, Web Service Provider and other consulting
          businesses. Designed and deployed system and network solutions to
          meet customer requirements for level of service and growth
          estimates. Performed technical analysis, risk assessments,
          business impact assessments, return on investment analysis,
          relevant technology research/design/deployment,
          system/network/application integration, business continuity
          planning, disaster recovery planning, policy development,
          procedure development, and other security-related functions.

     2002 - 2003   Wasabi Systems, Inc.
          Field Application Engineer Ñ Provided technical support for
          customer relationships. Performed as technical liaison between
          engineering and customer engineering. Pre- and post-sales
          operating system, network and embedded Unix OS (NetBSD) technical
          support. This included building custom kernels, testing patches,
          troubleshooting technical issues, negotiating with customer
          technical staff, presentations to customers, etc.

     1995 - 2002   Wind River Systems [Berkeley Software Design, Inc.
     (BSDI)]
          Field Application Engineer. Created and presented technical and
          corporate information seminars presented at public forums in
          Japan, China (PRC) and Pacific Rim. Technical consultant to Taiwan
          R.O.C. and China based companies. Managed Far East & Pacific Rim
          customer pre- and post-sales technical support for BSD-based
          embedded systems development, engineering, customer Internet and
          intranet server and application implementations, and customer
          Internet and intranet network implementations. This included
          building custom kernels (BSD/OS & Linux), testing patches, Apache
          web server, web caching configuration, firewall configuration,
          PERL scripting, troubleshooting technical issues, negotiating with
          customer technical staff, presentations to customers, etc.

     1993 - 1995   MCI
          Systems / Network Analyst Ñ Organization was responsible for
          network infrastructure (100s of interconnected, multi-protocol
          LANs, MANs, WANs, firewalls (including corporate firewall), etc.),
          servers to desktop productivity and support services, telecom
          trunk to desktop and PBXs. Designed and documented multi-protocol
          production network for West & East Coast Telecomm Network
          Management Center (NMC). Led teams to design and deploy $1million
          multi-protocol production networks for East & West Coast NMCs.
          Member of teams providing design, deployment and maintenance of
          production and infrastructure networks, systems and applications
          supporting 7500+ people. Information Technology Engineer, Team
          Lead Ñ Unix Systems, Applications, Network Design & Support.
          Technical support of mci.com web servers, DNS, SNMP monitoring,
          routing, switching, etc.

     1983 - 1993   Digital Equipment Corporation (DEC)
          Senior System & Network Specialist, Team Lead Ñ Customer Support
          Center (CSC) Internet Network Infrastructure and Ultrix (BSD Unix)
          Systems & Services. Network Design Consultant Ñ Internal DEC
          regions. Designed and directed deployment of 2 internal regional
          IP networks and participated in the design and deployment of
          another. Participated in corporate IP network design team and on
          various corporate technology standard working groups. System &
          Network Administrator, Team Lead [Ultrix (BSD Unix) production and
          test lab] Senior Customer Support Specialist Ñ Remote customer
          support, hardware and software [Ultrix, VMS, RSX, RSTS, RT, and
          TOPS networking (DECnet, TCP/IP, X.25), + System & Network
          Administration]. Field Service Engineer. Hardware support:
          mini-computers, peripherals, and networks.

Certifications
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     CISSP (Certified Information Systems Security Professional)

     Digital Equipment Corporation Ñ Numerous certifications covering:
        o Hardware: systems, peripherals, networks, communications,
          telecomm, CPU internals, etc.
        o Software: operating systems (VMS, BSD & SysV Unix,É (to internals
          level)), device drivers, applications, clustering,
          security/encryption, network configuration & troubleshooting, etc.
        o Technologies: ISO/OSI, DECnet, TCP/IP, OSPF, BGP, RIP, SLIP/PPP,
          SNMP, SMTP, RIS, NFS, BIND/DNS, firewalls, advanced net
          management, advanced Unix sys & net admin, etc.

     MCI Telecommunications Ñ Leadership/management certifications, team
     building certifications, continuous process improvement certifications,
     specialized leadership training, etc.

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Jeff Reed: 1709 SE 123rd Avenue, Vancouver, WA 98683 Ñ ph: 408-821-7289,
e-mail: jreed(at)iamfree.org

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