Address: 1709 SE 123rd Avenue, Vancouver, WA 98683
Phone: +1-360-260-2694
Cell: +1-408-821-7289
E-mail: jreed@iamfree.org
Key Skill Summary
Designed large multi-protocol data network project and led projects to design and deploy multi-protocol Cisco data networks
Earned multiple customer service awards, years of direct customer support and liaison
Managed data center systems and networks and led teams supporting them. Member of corporate network guidance teams
Technical accounts liaison and support for 3 companies
Key Accomplishment Summary
Systems and Networks
Set up technical (systems & networks) infrastructure for Internet Service Provider businesses
Designed and implemented with 3 internal regional data networks supporting greater than 10,000 people per region
Built and led a team of 7 highly-skilled system, network and application professionals supporting data networks, systems and network applications infrastructure in data center environment
Represented 2000-user organization in several ongoing corporate guidance forums
Developed a team of 14 operating system, network and network application customer support specialists for providing level-3 remote customer support
Composed and presented technical seminars in public forums throughout the USA, Asia and Pacific Rim
Designed, ordered and implemented systems and network infrastructures and firewalls for several non-profit organizations
Provided systems and administrative support to a non-profit organization providing humanitarian aid to Asian countries.
CISSP (Certified Information Systems Security Professional). Current skills equivalent to CCNP and MCSE in related disciplines.
Customer Liaison
Technical consultant to customers in Taiwan R.O.C. and China
Developed and presented corporate and technical training in public forums throughout Asia / Pac Rim
Shaped, implemented and monitored technical support and liaison for Asia and Pac Rim
Coordinator and facilitator for Site(s) Change Management Forum for large data center, production networks and related facilities
Oversight of facilities, systems, networks and applications changes for 6000-user site & data center
Managed all customer communications
Leadership and Project Management
Technical assistant to Sr. Manager of technical infrastructure for 7500-user customer base
Managed project team to design, procure and implement a multi-protocol network for the 2000-user MCI East Coast Network Management Center
Requirements included 3 week to completion and 100% uptime of all production systems and networks for 6 floors while building construction continued
Created a support organization from scratch for this infrastructure, developed processes and service level agreements, and transition to local management
o Performed as technical team member to assist in design and deployment of Cisco routers, Bay Networks and Cabletron hubs & switches, circuit procurement, data center installatiosn, management / monitoring systems (Sun) and cabling
Managed the project team to procure and implement a multi-protocol (Cisco, Bay Networks & Cabletron) network for the 1500-user MCI West Coast Network Management Center. Designed and documented the network. Required 100% uptime of all production systems and networks.
Led 2 teams (8-12 people) including estimating budget, personnel reviews, and team develoopment